FAQ

ORDERS
    Q: Can I pay with cashapp or venmo?
    A: No, all order must be made online.
     
    Q: Do you accept PayPal?
    A: Unfortunately, no. PayPal has caused many problems in the past and has complicated orders, so we no longer accept this form of payment. 

    Q: I ordered with a code and my free product was refunded due to it being out of stock, what do it do?
    A: Out of stock products will be refunded and because it was a free product, it may not be replaced with another item unless the product replacement email was not responded to within 24 hours. 
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    NAILS
    Q: How long do nails take to process?
    1A: MTO Nail processing time: 2-4 weeks NOT including weekends or holidays. This is displayed in multiple and easy access places on our website & social platforms. If this processing time is misunderstood or misinterpreted by the customer, JazzedUpCosmetics will not issue a refund

    A: RTS Nail processing times: Ready to ship order will ship within our regular processing time which is 1-14 business days. 
    ***Do not order an RTS set with an MTO set if you’d like the RTS set to arrive in our regular processing window.***
     
    Q: What’s MTO and RTS?
    A: MTO - made to order meaning they are made as you order them
    RTS - Sets are pre-made and ready for shipment.
     

    Q: How do I order custom nails?
    A: You can dm me (@jazzedupnailzz) and we can discuss your design, colors, and sizing. Once you have been approved for a design, we will send you an invoice. If the invoice is not paid within 24 hours, your order will automatically be canceled.
     
    Q: How do I measure my nails?
    A: View our sizing guide page
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    PROCESSING
    Q: When will my order started processing?
    A: 24-48 hours after your order has been placed and received 
     
    Q: What is processing?
    A: The time it takes to prepare your order to ship out!
     
    Q: How long is processing?
    1A: My processing days are 1-14 days (EXCLUDING weekend and holidays)
    2A: For MTO sets, processing is 2-4 weeks.
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    4. RETURN/REFUND POLICY
    Q: What if my products came damaged?
    A: Email us a VIDEO of your damaged goods, your order number, the date you RECEIVED your items, AND original packaging (including my business card) and you will receive a refund for that item. You have 7 days after you’ve received your package to do so. If you reach out too late, your item will not refunded.
     
     Q: I don't like or am dissatisfied with my product and would like to return it. 
    A: We don't accept returns due to the nature of our products.  
    Q: My products never arrived, can I get a refund?
    A: Yes, you will receive a refund for the PRODUCTS ONLY. We cannot get the money back for the shipping label therefore, we cannot refund the shipping cost.
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    SHIPPING
    Q: How long does shipping normally take?
    A: 1-14 BUSINESS processing days, and 1-6 days depending on the shipping option you choose at checkout!
    For international orders, they will take 7-21 days to arrive. 
    **Packages are delayed at this point in time as a response to COVID-19. Please be patient.**
     
    Q: How do I find my tracking number?
    A: When we create shipping labels, it will be immediately sent to the email or phone number you provided.
     
    Q: My package never came? What do I do?
    A: Call USPS. once your items are shipped out, JC is no longer held responsible for them. If they cannot locate your package, send us an email (respectfully) and express your concerns regarding your package. You may receive a refund for your products only.
       
    Q: I gave the wrong address, what do I do?
    A: Please EMAIL after your order is placed so we can make changes on the label before it's printed. If it has been printed, but not shipped, you can pay for another label to be made and printed. If it has shipped already, no changes can be made and a refund will not be issued.
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    AMBASSADORS
    Q: How do we become an Angel?
    A: Fill out our application by scrolling to the bottom of the page and clicking ‘Ambassador Application’ 
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     LIPGLOSS
    Q: What is in your lipgloss?
    A: We hand make our glosses with a clear gloss base (Versagel ME 750), cosmetic grade glitter, mica powders, vegan flavorings, liquid pigments, preservative CAP 2 preservative, and sunflower oil.